Free Artwork & Design Checks with Our Live Chat Assistant

Not sure if your artwork is ready for print? Don’t worry – our live chat assistant is here to help.

Whether you have a question about your artwork, need guidance on setting up your design, or simply want some reassurance before your order goes to print, you can chat with us for help with your design and print queries.

You can also upload your artwork to your order, so our team can carry out checks and provide guidance where needed.

What can our live chat assistant help with?

Our live chat assistant can help with common artwork and design questions, including:

• Is my artwork set up correctly for print?

• Does my design have the correct bleed and safe areas?

• Is my artwork the right size for my chosen product?

• Is the resolution high enough for print?

• Are my text and graphics safely inside the trimming area?

• Is my artwork suitable for the product I’ve chosen?

• How do I prepare my artwork for print?

• What file format should I use?

• How can I fix a particular artwork issue?

If you’re unsure about something, just ask! Our live chat assistant can provide guidance and help you understand what needs changing before you print.

Can I upload my artwork for a check?

Yes! You can upload your artwork to your order, allowing our online proofing tool to check that your design is set up correctly and provide guidance if anything needs attention.

Our checks focus on print-readiness, helping to identify common issues such as:

• Bleed and safety areas

• Text and graphics being too close to the trim

• Resolution

• Artwork dimensions

• Suitability for your chosen product

If an issue is identified, we’ll let you know what needs to be changed so you can get your artwork ready for print.

What happens if there’s a problem with my artwork?

If our Studio Team spots an issue, we’ll explain what’s wrong and provide guidance on how to resolve it.

Where appropriate, we may be able to make a minor amendment to your artwork and provide a proof for you to review.

Your artwork won’t be sent to print without your approval.

This gives you the opportunity to check your proof and make sure you’re happy with everything before your order goes into production.

Does the artwork check include spelling mistakes?

Our artwork checks are designed to make sure your file is technically ready for print, rather than checking the content of your design.

So, please make sure you check things such as:

• Spelling and grammar

• Telephone numbers

• Email addresses

• Website addresses

• Dates

• Prices and other important information

• Check your QR code works and we don’t check for this

If you spot a mistake before approving your proof, our Studio Team may be able to make a minor amendment for you, provided your file is editable and the fonts are correctly embedded.

Major design changes, such as rearranging your layout or moving graphics between pages, will need to be made by you or your designer.

Need help with your artwork?

You don’t have to be a design expert to get great-looking print.

Start a live chat with us if you have a question about your artwork or need guidance before placing your order. If necessary, you can upload your artwork to your order so it can be checked by our Studio Team.

For questions about products, paper stocks, pricing, delivery or your order, our live chat assistant can also help you with this.

Not sure where to start? Just ask us in live chat – we’re here to make buying print as easy as possible.